CEO and Executive Director
James W. Carpenter
972-235-1455, extension 29

Director of Administrative Services
Natalie Coleman
972-235-1455, extension 23

Certification Assistant Administrator
Debbie Wills
972-235-1455, extension 22

Bookkeeper
Cathy Higgs
972-235-1455, extension 31

Controller
Susan Williams
972-235-1455, extension 31

Director of Education, Codes & Standards
L. Keith Lofland
972-235-1455, extension 36

Administrative Professional, Seminar & Education
Barbara Eastwood
972-235-1455, extension 27

Codes and Standards Specialist
Michael K. Weitzel
972-235-1455, extension 44

Director of Publishing & Marketing
Managing Editor
Kathryn P. Ingley
972-235-1455, extension 30

Webmaster and Research Editor
Laura Hildreth
972-235-1455, extension 33

Creative Director
John Watson
972-235-1455, extension 35

Director of Membership and Customer Service
Annette Thomas
972-235-1455, extension 38

Assistant Customer Service Manager
Ann Denton
972-235-1455, extension 24

Shipping, Receiving & Warehouse Manager
Jeffrey Phillips
972-235-1455, extension 25

Customer Service
Amber Pena
972-235-1455, extension 28

Customer Service
Crystal Clark
972-235-1455, extension 34

Customer Service
Alicia Zamora
972-235-1455, extension 0